Contract manager service & maintenance

As a contract manager for service and maintenance, you are operationally and financially responsible for the customer portfolio and relationship management with existing and new customers. You maintain close contact with customers, proactively advising and supporting them in finding the best solution for them

As a contract manager, you are jointly responsible for staffing the service team and filling in the schedule. You communicate with customers via email and telephone about scheduling periodic maintenance work and preventive and/or corrective replacements. Of course, this also includes ad hoc activities, such as changing the schedule due to malfunctions and/or urgent replacements.

As part of contract management, you are also responsible for some after-sales activities. For example, based on comments in the service engineer's work report, you instruct the sales department to prepare a suitable quotation.