Contract Deployment and Customer Care Procurement Manager, Mexico

As the Contract Deployment and Customer Care Manager, based out of our Mexico City offices and reporting to the Mexico Procurement Director, you will play a pivotal role in ensuring the seamless implementation and ongoing support of contracts across our diverse portfolio. Operating as part of Accor's global Luxury & Lifestyle Procurement team, you will lead the deployment of new contracts, support hotel engagement, and spearhead initiatives to enhance customer satisfaction. This role offers a distinct opportunity to influence operational efficiency and elevate the guest experience within our premium hospitality segment in this fast-growing region.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field (Master's degree preferred).
• A minimum of 6-8 years of experience in contract management, or customer service leadership, with at least 3 years in the hospitality sector.