Job Description

Responsibilities

:
  • Order Processing for all service contracts.
  • Renewal and Service Credit Quotations for all CS Contracts.
  • Commercial activities inclusive of payment terms reviews, invoice queries & credit checks and creation of new accounts and monthly reporting.
  • Manages all Response Contract documentation, and manages the filing system within the network.
  • Supporting contract customers maintaining a telephone pick up rate defined by the business and documented in a SLA.
  • Actively collaborates with (SSS) Service Sales Specialists and customers for purchase order issues / requirements.
  • Generates monthly Service Credits statements inline with customer and engineer requirements.
  • Updating of EQMS procedures.
  • Supporting and training contract administrators and coordinators on contract activities.
  • Creating a service ticket in the designated ticketing system.
  • Ensuring the complianc...

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