Continuous Improvement Manager

Position: Business Excellence, Manager

Department: Operations

Work Shift: Night Shifts, All 5 Days WFO - Noida Sec - CandorTech Space

Overview: The position entails providing comprehensive support for Business Excellence in Client Service Delivery. This involves spearheading continuous improvement and LEAN deployment initiatives across Operations, Quality, and Training, while also delivering Business Excellence support for global initiatives. Furthermore, it requires the analysis of current practices, pinpointing areas for enhancement, and implementing strategies that drive productivity, elevate quality, and boost customer satisfaction. It involves integrating change management processes into business practices to facilitate cultural change, and facilitating the development and implementation of process group strategies in line with the TELUS Digital Strategy.

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