Job Description

Work Flexibility: Hybrid

Drive real change. Deliver measurable impact. Shape the future of Technical Service.

Are you energized by solving complex operational challenges and turning inefficiency into opportunity? As a Continuous Improvement Lead, you'll be the driving force behind smarter, faster, and higher-quality service delivery — partnering across teams to transform how work gets done and directly influencing customer outcomes at scale.

What You Will Do

  • Analyze end-to-end Technical Service processes to identify inefficiencies and pinpoint root causes using Lean, Six Sigma, DMAIC, and process mapping methodologies
  • Lead and execute process improvement initiatives that reduce administrative time, increase efficiency, and elevate service quality
  • Partner with Technical Service, Customer Experience, Operations IBP, Operational Insights, Quality, and Commercial stakeholders to build consensus and prioritize initiatives based on business ...

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