Content Writing Expert

Typical Background:

5–10 years in HR domain, leading QA/content teams with strong governance and stakeholder alignment.

Role Purpose:

Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

Core Responsibilities:

• Set and monitor quality goals; lead calibration and sampling.

• Approve sensitive content and resolve escalations.

• Publish WBR dashboards and lead RCAs with clear CAPA.

• Govern rubrics, templates, risk logs, and client dependencies.

Must-Have Experience:

• Proven leadership in HR service ops with measurable quality impact.

• Strong policy interpretation, content governance, and risk control.

• Executive-ready communication and stakeholder alignment

MINIMUM QUALIFICATIONS:

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