Content Moderator

Job Purpose:

As a Moderator, you help create a safe and friendly online space by checking user-generated content to make sure it follows community rules. You resolve conflicts, support users, and encourage positive interactions to keep the community welcoming. You also report problems, gather feedback, and work with others to improve the user experience and update platform policies, helping everyone feel valued and heard.

Duties and Responsibilities:

• Moderate customer reviews and decides the appropriate moderation action based on the client's moderation guidelines.
• Manage and prepare Google Spreadsheets for reporting and internal tracking purposes.
• Do in-depth further web research and text translation using specific keywords to understand the review context.
• Be the leader of customer support in the team and create training materials such as case-studies based on the information and conclusions from the monthly grading assignments....