Job Description

About the job Content Analyst - ServiceNow_BGC Taguig_Day Shift_Up to 60k

We are urgently hiring for Content 
Analyst – ServiceNow

Location: BGC Taguig

Work Setup & Shift: Onsite | Day Shift | 6am to 3pm

Salary is up to 60k based on experience

Preferred Qualifications:

  • Experience supporting AI-powered ServiceNow features.
  • Knowledge of IT Service Management (ITSM) processes.
  • Experience with ServiceNow reporting and dashboarding.
  • Experience reconciling ServiceNow CMDB with external sources.
  • Familiarity with CMDB best practices and data governance frameworks.
  • Strong understanding of taxonomy, metadata, and categorization for structuring CMDB records and knowledge articles.

What You Need Non-negotiables:

  • Content development and management experience, preferably working with ServiceNow data or content
  • Proven experience in data quality, cleansing, normalization...

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