Contact Centre Workforce Planner & Operations Analyst

Come shape the future of education with us.

At Compass, we’re on a mission to transform the school day for everyone - from staff and students to families and administrators, we build smart, seamless technology that empowers schools to focus on what really matters: learning, growing, and thriving.

That mission has fuelled our growth into a global scale-up, now supporting over 5,000+ schools across three countries, backed by a team of 300+ people. Our all-in-one school management platform is redefining how education communities connect, communicate, and operate.

We’re now looking for a Contact Centre Workforce Planner & Operations Analyst to play a critical role in ensuring our Global OMNI Channel Contact Centre operates efficiently, effectively, and at scale.

About the Role & Team

As Workforce Planner & Operations Analyst, reporting to the Head of Support, you’ll support the efficient and effective operation...