Job Description

Contact Centre Support Assistant – From £32,800 per annum – Permanent- AFH

Job Overview

As a Contact Centre Advisor you will join our talented team in Loudwater who deliver first class customer support to our Corporate Customers.

What you’ll do

  • You will be part of the team responsible for the smooth running of Costa Express Operations, ensuring we support our major customers with expert knowledge and guidance.
  • Answering inbound calls, making pro‑active outbound calls, as well as answering chat and emails
  • Provide timely response to ensure we keep our machines running and selling more cups of great coffee, to more people, each day
  • Be the first point of contact for any machine or stock enquiries
  • Take ownership of customers queries through to resolution and aim for a first time resolution
  • Build strong relationships to foster exceptional collaboration between Costa colleagues and depart...

Ready to Apply?

Take the next step in your AI career. Submit your application to Costa Coffee today.

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