Contact Centre Shared Services Representative

Role Title:
CCSS Representative I
Global Career Band: 8
Location (Country / City ) :
Philippines/GSC Manila 2 (Quezon City)
Recruiter Name : Edward Palma
Why join us?
ASP Manila Care's primary function is providing
Customer care to HSBC Philippines Credit Card customers. It is an Inbound Customer Service Process which caters to enquiries, requests and complaints related to credit cards such as: Application, Card Delivery, Fee Waivers, etc.

Operating Hours is 14/7 which officially starts from 7:30am to 9:30pm.

The Opportunity
Receives medium complexity inbound customer calls in a Contact Centre environment typically on multiple products and or propositions and has the required certifications to handle customers (i.e. Advance, PIB). Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Listens to the customer and establishes needs to offer relevant products. Take...