Contact Centre Shared Services Representative I

Role Title: CCSS Representative I

Global Career Band: 8

Location (Country / City ): Philippines/GSC Manila 2 (Quezon City)

Recruiter Name : Edward Palma

Why join us?

       ASP Manila Care’s primary function is providing “Customer care” to HSBC Philippines Credit Card customers. It is an Inbound Customer Service Process which caters to enquiries, requests and complaints related to credit cards such as: Application, Card Delivery, Fee Waivers, etc.

   Operating Hours is 14/7 which officially starts from 7:30am to 9:30pm.

The Opportunity:

Receives medium complexity inbound customer calls in a Contact Centre environment typically on multiple products and or propositions and has the required certifications to handle customers (i.e. Advance, PIB).  Provides high qua...