Job Description

About the Job you're Considering

Capgemini’s Intelligent Customer Operations practice is focused on the design, build and operate acrossclients’ Customer Operations and Contact Centres. This includes:

  • Best-in-class customer journey design and implementation.
  • Design of digitally enabled operating models and contact strategies.
  • Contact Centre and CRM technology deployment.
  • Data and insight-led approaches to improve future CX outcomes.
  • Running and transformation BPO contact centre operations

    • Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.


    If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or i...

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