Job Description
Join WestJet as an Advisor for Contact Centre Integrations, collaborating five days a week. Drive initiatives that enhance guest experiences through process and technology improvements.
This role reports to the Manager, Contact Centre Integrations and involves leading complex, cross-functional projects. Collaborate with leaders across the organization to ensure alignment on objectives and successful initiative delivery. Key skills include project management, relationship building, and process optimization to create effective solutions.
Key Responsibilities:
• Lead complex cross-functional initiatives with structured project management
• Build relationships with stakeholders from frontline to leadership
• Optimize processes through structured methodologies and solutions validation
• Develop clear reporting and dashboards to monitor initiatives
• Support cross-functional implementation of service enhancements
Requirements:
• 3–6 years of relevant Contact Centre...
This role reports to the Manager, Contact Centre Integrations and involves leading complex, cross-functional projects. Collaborate with leaders across the organization to ensure alignment on objectives and successful initiative delivery. Key skills include project management, relationship building, and process optimization to create effective solutions.
Key Responsibilities:
• Lead complex cross-functional initiatives with structured project management
• Build relationships with stakeholders from frontline to leadership
• Optimize processes through structured methodologies and solutions validation
• Develop clear reporting and dashboards to monitor initiatives
• Support cross-functional implementation of service enhancements
Requirements:
• 3–6 years of relevant Contact Centre...
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