Job Description
Join CAA Niagara as a Contact Centre Representative to deliver critical support through your empathetic demeanor and problem-solving abilities. Your role in Emergency Roadside Services makes a direct impact on our members’ urgent needs.
Located in Thorold, you will handle inbound calls related to roadside assistance, ensuring every member feels supported during stressful situations. Your duties encompass active listening, accurate data documentation, and clear communication with dispatchers and fellow team members, all aimed at providing a top-notch service experience.
Key Responsibilities:
• Answer emergency roadside assistance calls from members
• Accurately document member details and needs
• Utilize internal systems to deliver consistent support
• Communicate effectively with dispatchers and peers
• Contribute to team performance metrics
Requirements:
• Proven experience in customer service
• Previous contact centre or dispatch background preferred
...
Located in Thorold, you will handle inbound calls related to roadside assistance, ensuring every member feels supported during stressful situations. Your duties encompass active listening, accurate data documentation, and clear communication with dispatchers and fellow team members, all aimed at providing a top-notch service experience.
Key Responsibilities:
• Answer emergency roadside assistance calls from members
• Accurately document member details and needs
• Utilize internal systems to deliver consistent support
• Communicate effectively with dispatchers and peers
• Contribute to team performance metrics
Requirements:
• Proven experience in customer service
• Previous contact centre or dispatch background preferred
...
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