Contact Center WFM Analyst I — Forecasting & Scheduling

iQor CXBPO™ in the Philippines is seeking a Workforce Management Specialist to monitor service levels and drive performance in a busy contact center. You will forecast, staff, and communicate hourly updates, ensuring adherence and efficient queue management across shifts.

The role requires 1–3 years in similar work, strong Excel and analytical skills, and the ability to manage multiple tasks while maintaining confidentiality. Bachelor’s degree is required.