Contact Center Transformation Consulting – Amazon Connect (Executive & Non-Executive)

The Strategy & Consulting Global Network Song Practice | Cloud

Join our team of SONG who solve customer facing challenges at clients spanning sales, service and marketing to accelerate business change.

The Practice – A Brief Sketch

The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives t...