Contact Center Trainer

Position Overview

MCI is a leading tech‑enabled business services company that offers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a range of industries. MCI operates contact centers on‑site and remotely, leveraging advanced technologies to enhance customer journeys and provide efficient, cost‑effective services.

We are looking for a Contact Center Trainer who will deliver high‑impact training programs that prepare agents to exceed client expectations and deliver exceptional customer experiences. This role focuses on coaching, communication skills, and continuous improvement.

Key Responsibilities

• Deliver engaging training sessions for new hires and existing agents across multiple client accounts.
• Develop training materials, manuals, and e‑learning content tailored to client‑specific processes.
• Conduct onboarding, soft‑skills, product, and syst...