Contact Center Trainer

LOCATION

Sydney, NS

POSITION OVERVIEW

MCI is a fast‑growing tech‑enabled business services company that operates contact centers across multiple countries. We provide Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud solutions to a variety of industries. Our agents work both on‑site and remotely, using advanced technology to enhance customer journeys and improve scalability.

We are seeking a highly motivated **Contact Center Trainer** to design and deliver training programs that help agents exceed client expectations. The trainer will coach new hires and current agents, develop learning materials, and assess training effectiveness.

POSITION RESPONSIBILITIES

• Deliver engaging training sessions for new hires and existing agents across multiple client accounts.
• Develop training materials, manuals, and e‑learning content tailored to client‑specific processes.
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