Contact Center Trainer

MCI is a fast‑growing tech‑enabled business services company with a strong call center footprint across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions to a wide range of industries, including healthcare, retail, government, education, telecom, technology, e‑commerce, and financial services. MCI’s contact centres are staffed by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability, and reduce costs.

We are looking for a skilled and enthusiastic Contact Center Trainer to deliver high‑impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you are passionate about coaching, communication, and c...