Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Responsibilities:

  • Answer calls and respond to emails/ website/ fanpage to handle customer inquiries. Conduct customer satisfaction survey.
  • Provide customers with product and service information. Update existing customer information into system. Follow up with customer calls where necessary.
  • Register and follow up customer complaints. Identify and escalate priority issues
  • Document all call information according to standard operating procedures
  • Complete call logs and foll...

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