Contact Center Planning Administrator

**About this role:**

Wells Fargo is seeking a Contact Center Planning Administrator within Consumer Lending Operations.

**In this role, you will:**

+ Monitor daily attendance and make adjustments to staffing levels and schedules as needed
+ Track Paid Time Off requests
+ Maintain daily logs and monitor phone agent adherence to schedules
+ Identify and recommend opportunities for process improvement and risk control development
+ Schedule off phone time through manager discussions and volume research
+ Create capacity planning reports
+ Make decisions and resolve issues to meet business objectives
+ Interpret policies, procedures, and compliance requirements
+ Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
+ Interact with internal customers
+ Receive direction from leaders
+ Exercise independent judgment while developing the knowledge to understand function, policies, procedures,...