Job Description

We are working with one of the leaders in their field to assist them in the search for an inspirational Contact Centre Senior Operational Manager who has a demonstrable background in leading
back office Customer Contact operations.

Location:
Durban, SA

Working Hours:
EST (4pm - 1am SA time)

Essential background:
Contact Centre leadership and experience in the leadership of Back Office operations.

Monthly salary: ,000 ZAR + monthly bonus + bens

You will be an experienced Contact Centre leader with experience of leading back office operations and in this role will have the following responsibilities:

  • Monitoring and evaluating campaign performance against KPI's relating to to sales & service
  • Motivating and inspiring managers, leaders and staff and facilitating exciting career development
  • Ensuring high levels of productivity and quality of service are maintained
  • Ensuring high levels of accuracy for eac...

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