Job Description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purposes

This role is responsible for overseeing the daily operations and performance of the call center team, ensuring service quality and operational efficiency. The position also supports cross-functional coordination, continuous improvement, and employee engagement across various service channels.

Job Responsibilities

Operational Management

  • Lead and support the team to ensure timely and consistent handling of customer interac...

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