Contact Center Communication Analyst (SQL, BI)

Overview

At Travel + Leisure Co, every day is an adventure where drive meets opportunity. Wherever you want to take your career, let’s get there together.

Contact Center Communication Analyst role is for an experienced professional to join our team.

How You’ll Shine

• Develop effective reporting and analytics to drive performance, improve compliance, and enhance efficiencies.
• Analyze large sets of data and make recommendations based on business needs.
• Design and administer communication strategies including outbound dialer campaigns, text messaging, email, letters, and live chat.
• Partner with leadership to proactively communicate strategies and results.
• Collaborate on cross-functional teams to deliver process improvement initiatives.
• Manage daily functions of predictive, preview, and unmanned dialer operations across multiple portfolios.
• Drive continuous improvement through...