Consumer Tech Support Spec.

Position Overview
As part of the Consumer Technical Support team, you will deliver customer focused support through phone and email relating to ReSound hearing aids, wireless accessories, and mobile devices. Help to resolve issues and questions while providing basic product information and assistance. Most importantly, you will help empower the end user through knowledge and understanding of their devices.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

· Provide exceptional phone and email customer service and technical support.

· Document all customer interactions and technical issues in systems designated by the company.

· Deliver an exceptional customer experience with empathy in each interaction.

· Coordinate with internal departments to ensure quality and customer satisfaction.

· Maintain current knowledge through continuing education re...