Job Description
Lead the evolution of consumer servicing as the Operations Director, specializing in managing dynamic contact centers across Canada. Use your extensive experience in contact center technologies to drive strategic improvements in a hybrid working environment.
You’ll oversee multi-channel operations and global teams to ensure outstanding service delivery. This senior role emphasizes KPI management, process optimization, and technology implementation to enhance customer experiences and operational efficiency.
Key Responsibilities: • Direct the daily operations of consumer contact centers • Ensure compliance with Canadian and global service standards • Lead technology implementation for better service delivery • Promote a culture of high-performance and continuous improvement • Collaborate on financial planning and operational execution
Requirements: • 15+ years of leadership in customer operations • Strong experience with Salesforce and automation strategies • P...
You’ll oversee multi-channel operations and global teams to ensure outstanding service delivery. This senior role emphasizes KPI management, process optimization, and technology implementation to enhance customer experiences and operational efficiency.
Key Responsibilities: • Direct the daily operations of consumer contact centers • Ensure compliance with Canadian and global service standards • Lead technology implementation for better service delivery • Promote a culture of high-performance and continuous improvement • Collaborate on financial planning and operational execution
Requirements: • 15+ years of leadership in customer operations • Strong experience with Salesforce and automation strategies • P...
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