Consumer Services

Scope of Application:

• Timely assurance of consumer service management when processing consumer complaints.

Role Description and Core Responsibilities:

• Processing all types of consumer complaints (feedback, product suggestions, complaints, criticism) in the ticket software Zendesk (main task).
• Processing quality notifications, customer orders and spare parts deliveries in SAP.
• Ensuring professional handling of consumer enquiries by telephone.
• Monitoring the content of consumer complaints.
• Processing customer request mailings.

Skills:

• Strong focus on results and structured approach to work.
• Strong customer and consumer focus with a high degree of empathy.
• Positive, solution-oriented communication – both internally and externally.
• Excellent understanding of family needs and child behavior.
• Team player mentality with active, clear communication and the ...