Consumer Communications Associate

OCCUPATIONAL SUMMARY:

• Serves as the Consumer Communications Associate for Medical Affairs, handling consumer and medical professional contacts related to consumer feedback, adverse events, product inquiries and complaints.


• Provides overall support to the CCS team through handling of fulfillment, samples and product returns.
• The hourly pay rate for this role is $21.36.

ACCOUNTABILITIES:

• Handling refunds and fulfillment daily with excellent quality and efficiency.


• Entering data into company CRM related to fulfillment (coupons, refunds, product samples and replacements) and product returns.
• Assist Medical Affairs department with any non-phone work or special projects as needed.

Supports execution of processes related to product returns for Lynchburg and Tarrytown offices, ensuring adherence to established processes, accurate documentation, and timely follow-through Partner with Qu...