Consumer Care Specialist at Spin Master

Become a Consumer Care Specialist at Spin Master, focusing on providing exceptional customer support and resolving complex inquiries. Engage with customers through diverse channels including social media.
In this role, you will be the point of contact for escalated inquiries, ensuring timely responses across phone, email, and live chat. Your ability to manage social media interactions will enhance consumer relationships and create positive experiences. Previous customer service experience is key for success.
Key Responsibilities:
• Address escalated inquiries through various customer channels
• Effectively manage social media customer interactions
• Respond to critical online reviews and inquiries
• Process quality pickups and replacement orders promptly
• Provide timely tracking updates and manage inventory
Requirements:
• Experience in consumer care or similar customer service roles
• Social media interaction management proficiency
• Strong problem-so...