Job Description
- Act as the primary escalation point for application incidents, especially Severity 1 issues.
- Analyze and resolve complex production issues by working across L1/L2/L3, development, and QA teams.
- Lead Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Debug and monitor OFSAA batch processes, application logs, and backend services.
- Participate in ITIL-aligned processes such as Incident, Problem, and Change Management.
- Design and verify deployment plans, including rollback and recovery strategies.
- Maintain and contribute to documentation for known issues and troubleshooting procedures.
- Support client interactions and audits related to production environment compliance.
- Enhance monitoring/alerting frameworks to improve system observability.
- Participate in on-call rotations to s...
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