Consultant, Implementation

Role Summary 

Accountable for end-to-end delivery of low-complexity client onboarding and implementation engagements, or for leading workstreams within larger programs. This role leads platform onboarding, demos APIs and capabilities, advises clients on meeting requirements using the platform, and resolves client issues. Managers additionally ensure onboarding and delivery quality across a team or pod. 

Core Responsibilities :

• Own end-to-end delivery of low-complexity implementations from onboarding kick-off through go-live and handover. 
• Lead client onboarding to the platform, including readiness, sequencing, and execution. 
• Lead platform and API demos tailored to client use cases and technical maturity. 
• Advise clients on how to meet business and technical requirements using the platform, including trade-offs. 
• Investigate and resolve client-raised issu...