Job Description
Confirmation Call Center Manager
Company: Bath Planet & Home Pro MI
Location: Grand Rapids, MI and surrounding areas
Job Type: Full-Time
Compensation: $55,000–$75,000 annually
Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development
About the Role
As the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.
Responsibilities
+ Manage the daily operations of the Confirmation Call Center.
+ Hire, train, coach, and develop Call Center Representatives.
+ Schedule and confirm appointments with homeowners.
+ Answer inbound calls and make outbound confirmation calls.
+ Deliver exception...
Company: Bath Planet & Home Pro MI
Location: Grand Rapids, MI and surrounding areas
Job Type: Full-Time
Compensation: $55,000–$75,000 annually
Benefits: Dental Insurance, Paid Vacation, Paid Sick Time, Professional Development
About the Role
As the Confirmation Call Center Manager, you will oversee the daily operations of our Call Center while leading a team of Call Center Representatives. You'll be responsible for confirming appointments, coaching and developing your team, managing schedules, maintaining high customer satisfaction, and ensuring departmental goals are consistently achieved.
Responsibilities
+ Manage the daily operations of the Confirmation Call Center.
+ Hire, train, coach, and develop Call Center Representatives.
+ Schedule and confirm appointments with homeowners.
+ Answer inbound calls and make outbound confirmation calls.
+ Deliver exception...
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