Concierge

The Concierge staff provides excellent customer service to all owners, residents, prospective residents, guests, and vendors. Concierge staff members are the face of the property and promote a sense of community.

Essential Job Functions

• welcoming resident guests
• opening doors for residents and guests
• answering the Concierge phone line
• after‑hours package pickup
• addressing resident inquiries and concerns
• updating communication logs on the resident portal
• managing general security (e.g., loitering)
• providing resources to customers and creating a welcoming environment for residents, customers, vendors, and neighbors
• acquiring a broad knowledge of the community and surrounding area
• building strong relationships with current and future members of the apartment community
• marketing the property
• maintaining positive relationships with residents to ensure o...