Concierge

As a Concierge at La Residencia, a Belmond Hotel you are part of a team that n building relationships, sharing stories, and making every visit unique and special. In this role information is key, and with a supportive team, you’ll have the guidance and insights to go above and beyond. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

• Anticipate the needs of guests (and colleagues) by acting proactively and responding to all requests from these clients.
• Proactively sell the hotel's services and those of our partners.
• Handle all guest communications—whether digital, in-person, or by phone—professionally and proactively before, during, and after their stay at our hotel.

• Collaborate in training and instructing new team members or others in the department's tasks.
• Always act as an exemplary and proud ambassador of the place and desti...