Concierge Associate

Prime Function:

• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
• Responsible for providing courteous and competent services to the guests.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

People Management

• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient

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