Job Description
Reporting to the Concierge and Transport Operations Manager and Assistant Manager, the Concierge and Transport Operations Supervisor is responsible for all aspects of guest service in the daily operations of Swissôtel’s Concierge and Transport Operations, ensuring the highest level of guest satisfaction at all times.
MANAGE THE DAILY CONCIERGE OPERATIONS AND OVERSEE THE CONCIERGE, BELL SERVICE, DOORMAN, TRANSPORT and VALET OPERATIONS
Ensure that safe working practices are followed including but not limited to emergency procedures.
Uphold the Accor and Swissôtel brand standards through proper presentation of hotel and prescribed grooming of Concierge/Bell/Door colleagues at all times.
Uphold and Implement LQA Standards
Guide the Concierge Team with application o...
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