Concierge Agent

PURPOSE OF POSITION

To provide accurate information concerning hotel facilities venues and functions and to handle all guest inquiries.

KEY ROLES & RESPONSIBILITIES

• Assist guests with all inquiries both hotel and non-hotel related
• Conduct and attend effective shift briefings to ensure hotel activities and operational requirements are known
• Maintain good relationship with Airport Concierge
• Maintain good relationship with retailers and other service providers within the vicinity and ensure that information on their promotions are up to date
• Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests restaurants theatres shopping cinemas sporting and recreational facilities banks consulates transport systems and special events
• Maintain adequate supplies of forms and brochures and ensure they ...