Job Description
**MANTECH** seeks a motivated, career and customer-oriented **Computer User Support Specialist** to join our Air Force / Space team at **Eglin AFB** .
The Computer User Support Specialist’s primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.
**Responsibilities include, but are not limited to:**
+ Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
+ Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
+ Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
+ Troubleshooting: Provide support for account management, enterprise resources application, serve...
The Computer User Support Specialist’s primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.
**Responsibilities include, but are not limited to:**
+ Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.
+ Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
+ Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
+ Troubleshooting: Provide support for account management, enterprise resources application, serve...
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