Job Description

$34.00 to $35.50 hourly (to be negotiated)

Responsibilities

  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Provide customer service
  • MAC
  • Device drivers
  • Networking software
  • Networking hardware
  • Networking security
  • Intranet
  • Servers
  • Desktop applications
  • File management software
  • Security software
  • Project management software
  • Mac OS
  • MS Active Directory
  • MS...

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