Job Description
The Computer Support Technician will provide assistance to users and organizations using computer software or equipment. Specific support will include the following:
Assist users who are having computer problems
Diagnose problems and guide users through problem resolution
Provide remote-support using software tools
Train users to utilize new computer hardware or software, including printing, installation, word processing, and email
Respond to web, and email requests for assistance using remote tools and automated trouble ticketing system
Ensure a detailed resolution is documented in the automated trouble ticketing system
Resolve tickets that the Enterprise Service Desk cannot resolve
Minimum Requirements
Position is contingent on a passing a background check and drug screening
Position is contingent on obtaining CompTIA Security+ Certification with CE Designation
Position is contingent on...
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