Job Description

Summary

The Computer Application Support/Help Desk position provides technical assistance and support to end-users for software applications and related systems. Responsibilities include troubleshooting software issues, guiding users through problem resolution, and documenting support requests. The role requires strong communication skills, a solid understanding of various applications, and the ability to work collaboratively with other IT teams to ensure optimal performance and user satisfaction. Additionally, the support specialist may assist in training users on new software and maintaining documentation for system processes and procedures.


Job responsibilites

  • Provide technical assistance to end-users via phone, email, or in-person for software applications and systems.

  • Diagnose and resolve software issues, including application errors, connectivity problems, and user access issues.

  • Maintain accurate ...

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