Complex Legal Advisor

Job Purpose

To manage a caseload of both litigated and non‑litigated personal injury claims, with a primary focus on Road Traffic Accident (RTA) matters. This includes handling complex cases that have exited the portal, typically fast‑track or lower‑value multi‑track claims. These cases often involve overlapping injuries, significant pre‑existing conditions, stayed proceedings, and/or challenging client circumstances. The role requires progressing such claims to a satisfactory resolution, with a key emphasis on transitioning them from portal to fast‑track and/or multi‑track stages, while maximising both damages and recoverable costs.

Key Responsibilities

• Maintain regular and proactive communication with both lay and insurance clients throughout the lifecycle of each claim.
• Build rapport through calls and meetings to ensure consistent service delivery and foster insurer loyalty to the firm.
• Verify the authenticity and validity ...