Complaints Team Manager

We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s why we need you!

We’re looking for an experienced team leader to join us to manage a team of our Complaints Team Manager based in Bracknell. Using your expertise, you’ll lead and motivate them to ensure we’re offering a great service to our customers and timescales are met.

We're looking for someone who can create and maintain a positive complaint handling culture among colleagues, along with the other Customer Relations Team Leaders, working closely with departments across the business to support your team in getting the best possible outcome for our customers.

You’ll also need to be confident in talking to customers when the need arises and able to make conf...