Complaints Team Leader

Complaints Team Leader - Social Housing Repairs & Maintenance

Based in Billericay

Permanent, full time position

£34,500 per annum

Here at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre. This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints.

Role Responsibilities

• Overseeing the daily administration of complaints and dissatisfaction surveys received via email, website, live chat, and Trustpilot.
• Ensuring all complaints are processed in line with internal procedures, including investigation by the appropriate management teams.
• Accurately monitoring and recording all complaints to ensu...