Complaints Service Assistant

Job Introduction

What you’ll do

At Notting Hill Genesis, we’re committed to making sure residents feel listened to and that concerns are addressed fairly and effectively. As a Complaints Service Assistant, you’ll play an important role in supporting our Complaints Service, helping to ensure complaints are recorded, managed and monitored efficiently while maintaining high standards of customer service and regulatory compliance.

This Complaints Service Assistant role focuses on providing high‑quality administrative support to the wider complaints team. You’ll help keep systems and records up to date, support the production of performance information, and ensure colleagues have the information they need to deliver a responsive and effective complaints service.

How you’ll do it