Job Description
Due to continued growth and success, our client is currently seeking an experienced Complaints Management & Quality Coordinator to join and strengthen their Technical Department.
This is an excellent opportunity to become part of a market-leading supplier, where you'll play a pivotal role in maintaining product quality, customer satisfaction, and continuous improvement across the business.
The successful candidate will act as the primary point of contact for customer complaints, working closely with colleagues, customers, suppliers, and retailers to investigate quality issues, coordinate resolutions, and support the ongoing development of the company's quality management systems.
Key Duties & Responsibilities:
* Manage the end-to-end customer complaints process, acting as the first point of contact for all product-related concerns.
* Investigate complaints relating to branded and own-label products, liaising with retailers, consumers, supp...
This is an excellent opportunity to become part of a market-leading supplier, where you'll play a pivotal role in maintaining product quality, customer satisfaction, and continuous improvement across the business.
The successful candidate will act as the primary point of contact for customer complaints, working closely with colleagues, customers, suppliers, and retailers to investigate quality issues, coordinate resolutions, and support the ongoing development of the company's quality management systems.
Key Duties & Responsibilities:
* Manage the end-to-end customer complaints process, acting as the first point of contact for all product-related concerns.
* Investigate complaints relating to branded and own-label products, liaising with retailers, consumers, supp...
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