Complaints Management Officer

Quant Greece is a Fitch-rated, independent domestic NPL servicer managing c.€10bn across all asset classes, offering coherent E2E debt management solutions to financial constituents and institutional investors in Greece.

We are looking for a Complaints Management Officer to join our team in Athens. The role will be responsible for ensuring quality service in accordance with the Company's Policies and Procedures. Reporting to the Complaints & Requests Manager this role has the following responsibilities for serviced portfolios:

• Manage all customer communication channels (email, letter and phone);
• Monitor and ensure the smooth and timely resolution of customer complaints, within the prescribed regulatory and internal deadlines;
• Handle complaints with professionalism a...