Complaints Handler

Job Title

Complaints Handler

Location

Stoke Poges - Hybrid 2 days onsite per week

Contract Length

12 months

Start Date

ASAP

Contract Details

This is an initial 12‑month contract. You will work 2 days per week in the Stoke Poges office, moving to Ditton Park Datchet in January 2027. The contract has the possibility to extend or become permanent. Office days are usually Wednesday and Thursday, with flexibility for meetings or charity days. Working hours are 09:00 – 17:00 Monday – Friday, with opportunities for overtime.

About the Role

We are looking for an experienced Customer Relations professional with a strong focus on complaint management, customer outcomes, and high‑quality case handling. In this role you will manage complaints end to end, ensuring they are handled fairly, accurately, and in line with regulatory standards. You will take ownership of your caseload, resolve comple...