Complaints Handler

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Closing Date:

When something hasn’t gone to plan for one of our members, the way we respond really matters. As a Complaint Handler, you'll take ownership of complaints from start to finish, helping unpick what has happened, understand the impact on the customer, and work out what a fair way forward looks like.

This isn't about reading from a script or ticking a complaint off a list. It's about asking the right questions, spotting what's really going on, and building a complete picture by speaking with customers, colleagues and business areas. You'll use your judgement, empathy and curiosity to investigate complaints across our savings and mortgage products, making fair, evidence-based decisions that help put things righ...